NORTHERN GEMSPROPERTY SERVICES

Thunder Bay & area short-term rentals

Your rental, run well.

Northern Gems Property Services manages Airbnb and short-term rentals across Thunder Bay and the surrounding region. Choose the level of help you need, from coaching for hands-on hosts to full hands-off management.

Book a free assessment See packages & pricing
Month-to-monthNo long-term contract. 30 days' notice either way.
Local & in personRegular quality checks at your property, not just remote messaging.
Clear pricingThree packages, published below. All fees plus HST.

Who we work with

Owners at every stage

Getting ready to launch

You have a place and want it set up properly: listing, photos plan, house rules, cleaning routines and a guest welcome guide.

Hosting, but stretched

Messages at midnight, cleaner no-shows, calendar gaps. We take over the day-to-day so you get your time back.

Out of town or hands-off

You live elsewhere or want no involvement. We act as the host, coordinate the property and handle issues as they come up.

Packages & pricing

Three levels of support

Every package starts with a one-time $500 onboarding fee to set up your property, listing and systems. Each tier includes everything in the one before it.

Tier 1

Foundation

For hands-on owners who want structure, strategy and operational guidance.

$200 /month + $500 one-time startup. Monthly fee begins the month after onboarding.
  • Strategy and market positioning: pricing, target guests, amenities
  • Furnishing, décor and staging recommendations
  • Listing optimization: title, description, photo order, house rules
  • Messaging templates, welcome guide, local recommendations
  • Cleaning SOPs and supply checklists
  • In-person quality checks 1–2 times a month, with touch-ups and restocking
  • Garbage and recycling bins out and back on collection day

You handle: guest messaging, bookings, cleaners, supplies and maintenance.

Tier 2

Managed

For owners who want strong results without running day-to-day guest operations.

20% of bookings of nightly booking revenue + $500 one-time startup. Cleaning fees are paid by guests through the platform.
  • Everything in Foundation, plus
  • Guest messaging from inquiry to post-stay follow-up
  • Booking and calendar management, including pricing and minimum stays
  • Guest screening and booking acceptance
  • Review writing and responses
  • Turnover cleaning and laundry coordination
  • Supply monitoring and restocking
  • MAT, HST and platform compliance reminders

You handle: insurance, major repairs, utilities and internet, and furnishing costs.

Tier 3

Signature

For owners who want complete, hands-off management of their property.

30% of bookings of nightly booking revenue + $500 one-time startup. Cleaning fees are paid by guests through the platform.
  • Everything in Managed, plus
  • We act as primary host on the booking platforms
  • Guest disputes, damage claims and platform support handled for you
  • Furnishing sourcing and staging coordination, within budgets you approve
  • Snow removal and lawn care coordination
  • Minor maintenance and vendor scheduling
  • Help with MAT and HST registration, reporting and filing

You handle: insurance, major capital repairs, and furnishing and replacement costs.

All fees are plus HST. Supply restocking is reimbursed at cost. We don't guarantee occupancy, revenue or review scores, but we'll show you exactly what we're doing to improve them.

Extra services

Available on any package and billed separately: deep cleans, emergency callouts, extra inspections, furnishing installation, renovation coordination, damage repair coordination and extended guest support.

How it works

From first call to first guest

STEP 01

Free assessment

Send us a few details below. We'll set up a call to learn about your property and what you want from it.

STEP 02

Property intake

We send our full intake form covering layout, amenities, current setup, insurance and access, then recommend the right package.

STEP 03

Onboarding

We sign a simple month-to-month agreement, then set up your listing, systems, supplies and cleaning routines.

STEP 04

Ongoing care

We run your package every month, with in-person checks and regular updates on how the property is doing.

About us

Local care for northern properties

Service area

Thunder Bay and the surrounding communities, including Shuniah, Neebing and Oliver Paipoonge. Property farther out? Get in touch and we'll let you know if we can help.

Northern Gems Property Services is a locally run company helping property owners in Thunder Bay and the region get the most from their short-term rentals.

Hosting well up here takes more than a good listing. Winter check-ins, snow on the driveway, a furnace that quits in January, guests arriving off a late flight. We live here too, so we plan for it. We're in your property in person, not managing it from a spreadsheet in another city.

Every property is different, so we don't sell one-size-fits-all management. Some owners only want a strategy and a second set of eyes. Others want to hand over the keys completely. Our three packages let you choose, and you can change as your needs change.

  • Guest communicationPrompt and professional
  • TurnoversCleaned, restocked and checked for damage
  • Booking decisionsScreened to protect your property
  • EmergenciesWe act quickly and contact you first when we can

Questions

Good to know

Is there a long-term contract?

No. Agreements are month-to-month, and either side can end them with 30 days' written notice.

Who owns my listing?

You do. Your listing stays in your account unless we agree otherwise. On the Managed and Signature packages we're added as co-host or primary host so we can run it for you.

How do cleaning fees work?

On the Managed and Signature packages, cleaning fees are charged to guests through the booking platform. Restocking supplies beyond what cleaning fees cover is reimbursed by the owner.

How is the percentage fee paid?

Where the platform supports it, the co-host payout system splits revenue automatically, so you don't have to send us anything each month.

What do I need in place before we start?

Short-term rental insurance, a keyless entry system, working smoke and carbon monoxide alarms, and a safe, clean, functional property. We can help you get ready.

Do you handle MAT and HST?

Managed clients get reminders and guidance. Signature clients get hands-on help gathering information, registering and filing. We don't give legal or accounting advice.

Can you guarantee bookings or Superhost status?

No one honestly can. Occupancy depends on seasons, the market and platform algorithms. What we can promise is a well-run property and a listing built to compete.

Can I switch packages later?

Yes. Many owners start with one level and move up or down as their needs change. Just let us know.

Get started

Book a free assessment

Tell us a little about your property. We'll get back to you to set up a call, and send our full intake form if it looks like a good fit.

ServingThunder Bay & area, Ontario

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